SMS Consent & Opt-In Policy

Consent Collection Process

PracticeLite collects explicit consent from users before sending any SMS messages. Our consent collection process includes:

• Explicit Opt-In: Users must actively check a box or click a button to consent to SMS communications
• Clear Language: Consent language clearly explains what types of messages will be sent and how often
• Easy Opt-Out: Every SMS includes instructions on how to opt-out of future messages
• Consent Documentation: We maintain records of when and how consent was obtained

Types of SMS Messages

With your consent, we may send the following types of SMS messages:

• Appointment Reminders: Confirmations and reminders for scheduled appointments
• Practice Updates: Important information about your healthcare practice
• Service Notifications: Updates about services, billing, or account changes
• Emergency Communications: Critical information that requires immediate attention

How to Opt-In

Users can opt-in to SMS communications through several methods:

• Account Registration: During account creation, users can opt-in to SMS communications
• Profile Settings: Users can update their communication preferences in their account settings
• Form Submissions: When filling out forms, users can choose to receive SMS notifications
• Practice Onboarding: Healthcare providers can opt-in when setting up their practice

How to Opt-Out

Users can opt-out of SMS communications at any time:

• Reply STOP: Reply "STOP" to any SMS message to unsubscribe
• Account Settings: Update preferences in your account settings
• Contact Support: Email our support team to request opt-out
• Phone Support: Call our support line to opt-out over the phone

Note: Opting out of SMS messages will not affect other forms of communication (email, phone calls, etc.).

Message Frequency

We are committed to not overwhelming our users with excessive messages:

• Appointment Reminders: Typically 1-2 messages per appointment
• Practice Updates: Usually no more than 2-3 messages per month
• Service Notifications: Only sent when necessary for account management
• Emergency Communications: Sent only in critical situations

Data Privacy & Security

We take your privacy and data security seriously:

• Secure Storage: All consent records are stored securely and encrypted
• Limited Access: Only authorized personnel can access consent records
• Compliance: We follow all applicable privacy laws and regulations
• Data Retention: Consent records are maintained as required by law

Contact Information

If you have questions about our SMS consent policy or need to update your preferences:

Policy Updates

This SMS consent policy may be updated from time to time. Users will be notified of any material changes:

• Email Notification: Major policy changes will be communicated via email
• Website Updates: This page will be updated with the latest policy information
• Consent Renewal: Significant changes may require renewed consent
• Effective Date: The last updated date will be clearly displayed