Early applicant pipeline · San Francisco, CA
Founding GTM & Customer Success
Be PracticeLite’s first dedicated commercial teammate. Work directly with the founder to help small healthcare practices discover, adopt, and get lasting value from a simpler, more affordable EHR.
What you’ll do
- Guide new practices through onboarding, training, and their first weeks on the product; listen closely and turn feedback into clear product priorities.
- Build trusted customer relationships, provide thoughtful day-to-day support, and spot opportunities to improve retention and customer outcomes.
- Support the founder-led sales motion through lead follow-up, prospect research, sales development, and product demos; grow into owning smaller sales conversations over time.
- Keep the CRM and pipeline organized, document what is working, and help shape a repeatable early go-to-market process.
- Develop customer stories and case studies that show the practical impact of PracticeLite for independent practices.
What you’ll bring
- Experience in customer success, onboarding, sales development, account management, or another customer-facing role; healthcare software experience is a plus.
- Clear, warm communicator who can earn trust with busy clinicians and practice owners.
- Organized and resourceful: comfortable creating structure while the playbook is still being written.
- Curious about both the customer experience and the commercial details that help a small business grow.
- Based in or excited to be based in San Francisco, and interested in close, in-person collaboration with the founder as the team takes shape.
A strong fit
You enjoy switching between helping one customer solve a real problem and improving the system so the next customer has an easier experience. You take ownership, follow through, and are motivated by building the first version of a function—not inheriting a finished playbook.
Why PracticeLite
You’ll work directly with the founder, take unusual ownership, and help shape the product and company while they are still early. PracticeLite aims to give small practices modern tools without the cost and complexity that often come with them—and to bring that practical approach to an expanding public-sector opportunity.
Compensation and timing
When the role is funded, our current planning range is approximately $95,000–$115,000 base salary, plus a modest performance bonus and meaningful early-stage equity. Final compensation and start timing will depend on funding or revenue, experience, and the scope of the role at that time.
Share your interestEmail a short introduction, relevant experience, and a résumé or profile link. This is an expression of interest, not an offer of immediate employment.