Pricing designed for public-sector and community programs
Predictable, program-based pricing for crisis response, co-responder, and community mental health teams — from a single pilot team to county-wide programs.
No obligation. We'll respond within 1 business day.
How program pricing works
- 1
You pick a tier based on your program's expected caseload — not a per-seat count. No wasted spend on unused seats.
- 2
That committed-tier price is fixed for the length of your agreement, subject to a disclosed annual adjustment.
- 3
If usage grows past your tier, additional cases are billed at a disclosed per-case rate — a modest add-on, not a renegotiation.
- 4
As your program scales, moving to the next tier is a straightforward upgrade, not a new sales cycle.
Program Tiers
Monthly active cases means the number of distinct client cases with recorded activity in a calendar month. A case counts once in any month its record is created, edited, or updated, and the count starts over on the first day of each month.
Starter
Up to 150 monthly active cases included
Small or pilot programs, single small team
Right for a single pilot team validating fit before scaling.
- Documentation and case notes
- Custom forms and workflows
- Basic reporting and exports
- Standard data retention
If your program grows past your tier's included volume, additional cases are billed at a disclosed per-case rate — never a surprise renegotiation.
Growth
Up to 450 monthly active cases included
Active single-agency programs (e.g., embedded crisis response unit)
Right for an established single-agency crisis or co-responder unit.
- Everything in Starter
- Extended data retention options
- Higher reporting and export capacity
- Enhanced support
If your program grows past your tier's included volume, additional cases are billed at a disclosed per-case rate — never a surprise renegotiation.
Scale
Up to 1,200 monthly active cases included
City-wide or multi-team programs
Right for city-wide or multi-team programs with heavier caseloads.
- Everything in Growth
- Priority onboarding and support
- Unlimited reporting capacity
- Custom configuration options
If your program grows past your tier's included volume, additional cases are billed at a disclosed per-case rate — never a surprise renegotiation.
Enterprise
2,400+ monthly active cases, or multi-agency / county-wide
Grant-funded county or regional programs
Right for county-wide, multi-agency, or high-volume regional programs.
- Everything in Scale
- Multi-agency configuration
- Dedicated onboarding support
- Custom reporting and retention
If your program grows past your tier's included volume, additional cases are billed at a disclosed per-case rate — never a surprise renegotiation.
Exact pricing depends on program scope and requirements. We'll confirm pricing during a short walkthrough. Overage is billed at a disclosed per-case rate ($15).
What's Included
Multi-year price stability
Your committed-tier price is fixed for the length of your agreement, with a disclosed annual adjustment of 2% to account for rising costs. If your program's usage grows beyond your committed tier, additional usage is billed at a disclosed per-case rate — never an unexpected renegotiation.
We support 3–5 year agreements with annual billing for all program tiers. Both the annual adjustment and overage rate are disclosed up front, so you always know the mechanism in advance.
Trust & compliance
HIPAA & BAA
Designed with HIPAA-aligned safeguards in mind. Supports HIPAA-aligned workflows. A Business Associate Agreement (BAA) is available upon request.
Procurement documents
Available upon request for procurement and contracting.
- W-9
- Insurance certificate
- Sole-source justification letter
Programs using PracticeLite
Anonymized program descriptions while named case studies are in progress.
Midwest police-affiliated crisis response
A police-affiliated crisis response team in the Midwest using PracticeLite for documentation and program reporting across an embedded co-responder unit.
Frequently Asked Questions
Ready to explore fit and pricing?
Request detailed pricing information or schedule a brief introduction to discuss how PracticeLite can support your program.
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